In the report the Regulator said the Council had 'major strengths in the delivery of its services' such as
- strong strategic planning and performance management framework
- demonstrates continuous improvements against its objectives over a number of years
- its approach to gathering service user feedback is excellent
As Housing Convener I am so proud of the Housing staff in our Services for Communities Department. They have made massive strides forward over the last few years. A huge amount of effort has gone into improving the quality of the service they provide with a strong emphasis on customer care. Here is independent proof of their success. These results are a real fillip for them but more importantly for our tenants who continue to enjoy an excellent service.
These gradings are thoroughly deserved and our excellent staff should be congratulated for this terrific achievement.